Technology
Need Tech Help Now?
For immediate technical assistance:
University: Contact the OIT Service Desk through the web, email (help@oit.duke.edu) or phone: (919) 684-2200. You can also chat with the OIT Service Desk.
Duke Health: Contact the DHTS Service Desk through the web.You can also chat with the DHTS Service Desk.
Learn IT at Lunch
Working remotely during the pandemic underscores the importance of being well-versed in the latest virtual conference, collaboration and networking tools. Keep developing skills in those areas with Learn IT @ Lunch, a series of free, hour-long webinars offered by Duke’s Office of Information Technology (OIT).
IT Security
Anti-Virus Software – Duke provides access to free anti-virus software for your personally-owned Windows computer to protect against viruses and malware.
Multi-Factor Authentication – Protect your Duke accounts using Multi-factor Authentication (MFA). MFA requires authentication with a phone or passcode. MFA is required to access most Duke services (VPN, Networked Attached Storage, Duke Box, Duke Email, Duke@Work, etc). Users must have at least 1 option outside of their office phone in the scenario that working from home is necessary!
Wireless Security at Home - Duke's IT Security Office has put together a series of resources and tips to help you maintain strong, secure Wi-Fi at home.
Duo – Duke users can register a phone or tablet with Duo Security to use as a second step when logging into a Duke website or system. Duke’s IT Security Office recommends that you register more than one device.
University Remote Access to Duke Computers
Resources that users need to download and install to remote into your Duke computer.
- RDS Gateway– Provides a way to access Duke computers without having to use VPN. But, you must have DUO installed.
- Remote Access to Duke Computers with VPN– Provides a way to access Duke computers through a VPN connection.
VPN
A virtual private network (VPN) allows you to create a secure connection from your computer to Duke over a public network while working remotely.
- University employees can access Duke’s private network by downloading and using the Cisco AnyConnect VPN (Virtual Private Network). You can download the VPN client from software.duke.edu. Please visit University Private Network for more details.
- Duke Health employees can request VPN access by visiting the Duke Health IT portal – duke.edu. Duke Health employees can also access many systems and applications using Citrix without using VPN. Please visit dhts.duke.edu for further information.
Collaboration
Microsoft Teams – Teams is a team collaboration application that is fully integrated with Microsoft Office 365 and helps your teams work more quickly and efficiently. Microsoft Teams is automatically available to all Duke Office 365 Email and Calendar users. [Get Started] [How To Videos]
The Personal Bookings app, part of the Microsoft 365 suite licensed at Duke, allows you to easily schedule one-on-one appointments. Go to mail.duke.edu and click on the settings gear icon on the upper right, which opens a settings window where you can enable Personal Bookings. You will see a link that is unique to your calendar, that you can then share with others.
WebEx – WebEx is a suite of online meeting tools that allow you to meet with participants inside and outside of Duke using your computer and/or telephone. All Duke Health and Duke University faculty, staff, and students may host and run meetings using Duke’s WebEx service. Recording of Protected Health Information (PHI) is not permitted in Duke Health’s WebEx. [Get Started]
Communication (voice, fax)
Call Forwarding (Set Up Remotely) – You can forward your Duke phone to another number, such as your cell phone while working remotely.
Check Voicemail Remotely – If you do not have call forwarding set up or voicemail to email, you can still check your voicemail remotely.
Using efax – eFax is a fax service that makes it easy to send and receive faxes by email and online using your phone, tablet or computer. No phone lines. No printing. No busy signals.
Voicemail to Email Functionality – Forward your Duke voicemail to your email so you know when you have messages even when away from your Duke desktop phone.
Jabber – Use Jabber to connect with colleagues individually or in a group to cut down on the amount of email in your inbox. You can also answer your work phone using Jabber.
Productivity Tools
Box – Duke’s Box is a cloud-based storage and collaboration service for all Duke University and Duke Health faculty, staff and students. With Box, users can access, store and share content securely with Duke and non-Duke users — anywhere, anytime, on any device.
Microsoft Office 365 (Duke email and Duke calendar)